krika's Privacy Policy — Your Information Is Secure

0 Introduction

krika ("we", "our", or "platform") is a secure and trustworthy online casino and betting platform for players in Bangladesh. Protecting the privacy of your personal information is our highest priority.

This Privacy Policy ("Policy") will tell you what kind of information krika collects, why it collects it, how it is stored and processed, and what your rights are. By using our platform, you agree to the terms of this Policy. If you have any objection, please stop using the platform and contact us at [email protected].

This Policy must be read together with krika's Terms and Conditions. Both documents together define our legal relationship with you.

1 What Information We Collect

When you create an account or use our services at krika, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification — only those aged 21 or above may register)
• Mobile number and email address
• National ID card or passport number (when identity verification is required)
• Payment details: bKash number, Nagad number, Rocket number, Upay number
• Messages sent to support and details of communications

1.2 Automatically Collected Information

• IP address and device type
• Browser type and version, operating system
• Cookies and session data
• Navigation information on the platform: which pages you visited and how long you stayed
• Login and logout times, transaction history

1.3 Information Received from Third Parties

To verify identity or prevent fraud, we may verify information through trusted third parties. Only the minimum necessary information is used in such cases.

2 How We Use Your Information

krika uses your information only for the following purposes:

1. Account management: Registration, login, password recovery, and ensuring account security.
2. Payment processing: Completing deposit and withdrawal requests, and ensuring secure transactions through bKash, Nagad, Rocket, and Upay.
3. Identity verification (KYC): Confirming age and identity, preventing money laundering, and complying with responsible gaming policies.
4. Providing support: Resolving your issues via live chat and email.
5. Platform improvement: Analyzing user experience to improve the quality of our services.
6. Security and fraud prevention: Detecting suspicious activity and protecting accounts.
7. Meeting legal obligations: Complying with legal requirements and assisting in dispute resolution.

Your information is not sold to advertisers or marketing agencies. krika never transfers your information to third parties for commercial purposes.

3 Data Storage and Security

3.1 Retention Period

We retain your information while your account is active and for at least five years after the account is closed. This period may be extended if required by legal obligations.

3.2 Security Measures

krika uses industry-standard security technology to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Server-level data encryption — stored information is also protected
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view your information

3.3 Steps in Case of a Data Breach

If a security breach occurs and your information is at risk, we will promptly notify you by email and help you take the necessary steps.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the krika website. Cookies are small text files stored on your device that improve the platform's functionality.

4.1 Types of Cookies We Use

• Essential cookies: For maintaining login sessions and the core functionality of the site. Without these, the platform cannot work properly.
• Functional cookies: To remember your preferences (such as language settings).
• Analytics cookies: To understand how users use the platform — this information is used to improve our services.

4.2 Managing Cookies

You can disable or delete cookies from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

5 Sharing Information with Third Parties

krika may share information with third parties in the following limited circumstances:

• Payment processing providers: Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. These organizations are governed by their own privacy policies.
• Identity verification providers: Trusted verification agencies may be engaged to complete the KYC process.
• Legal obligations: Information may be provided in response to a court order, legal investigation, or a valid request from a government authority.
• Business transfers: In the event of a future merger or acquisition, user information may be transferred. You will be informed in advance in such cases.

Your information is not shared with third parties for any reason other than those stated above.

6 Your Rights

You have the following rights on the krika platform:

6.1 Right to Access Your Information

You may find out at any time what information we hold about you. Send a request to [email protected] for this.

6.2 Right to Correct Your Information

If any information in your account is incorrect, contact our support to have it corrected. Having accurate information is essential for secure transactions.

6.3 Right to Delete Your Information

You may request to close your account and have your information deleted. However, some information may be required to be retained for a specific period due to legal obligations.

6.4 Right to Restrict Processing

In certain circumstances, you may ask us to restrict the processing of your information. For example, if you believe your information is incorrect or is being used unnecessarily.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will generally process your request within 30 business days.

7 Protection of Minors' Information

krika is for those aged 21 or above only. We do not knowingly collect any information from those under 21.

Age is verified at the time of registration. If a minor opens an account by providing false information, that account will be closed as soon as it comes to our attention and the associated information will be deleted.

If you believe a minor has incorrectly opened an account, please inform us immediately at [email protected].

8 International Data Transfers

krika primarily serves players in Bangladesh. However, for technical reasons, your information may be stored or processed on servers located in other countries.

For any such transfers, we ensure that the standard of data protection is equivalent to the standard described in this Policy. Data protection terms are included in our agreements with third-party processors.

9 Responsible Gaming and Data Protection

As part of responsible gaming, krika analyzes users' playing patterns. This analysis is solely for your protection — if any unusual pattern is observed, we may contact you and offer assistance.

Your gaming data is not shared with any third party for commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.

10 Changes to This Policy

krika may update this Privacy Policy from time to time. When changes are made:

• The "Last updated" date at the top of this page will be changed.
• You will be notified by email for significant changes.
• Continuing to use the platform after changes have been made will be considered as consent to the new policy.

Therefore, it is recommended that you review this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our support team is available 24 hours a day, 7 days a week to assist you.